Find the Answers You’re Looking For
Find quick answers to the most common questions about our tours, bookings, and travel policies. We’ve gathered everything you need to know.
General Question
Learn more about who we are, what we do, and how Plain Safaris makes your travel planning effortless and inspiring.
We’re a small, Kenya-based safari outfit built around the open plains and big skies of the savanna – Maasai Mara, Amboseli, Samburu, and the quieter corners most itineraries skip. Every trip is planned personally, not pulled off a shelf, and we keep our groups small so you actually get to slow down and watch a place instead of rushing through it.
We’re based in Kenya and run every trip locally, working directly with guides, camps, and drivers we know personally rather than through a string of middlemen. That’s part of why we can move fast when your plans change, and tell you honestly which camp is worth the extra cost.
Both. Most of our itineraries can run as a private trip for your family or group, and we also put together small shared departures for solo travelers and couples who’d rather split the cost of a vehicle and guide. Let us know which you’d prefer when you get in touch and we’ll build the itinerary around it.
Yes, every trip travels with an experienced local guide who handles the driving, the game-spotting, and the day-to-day logistics, so you’re free to actually enjoy the safari instead of managing it.
Booking & Payment
Everything you need to know about booking your trip, payment options, and how to confirm your travel plans safely.
Start by browsing our packages or telling us roughly what you’re after, then reach out through our contact form or email. We’ll put together a proposed itinerary, adjust it with you until it’s right, and confirm your booking with a deposit once you’re happy with it.
We accept bank transfer and major card payments, and we’ll confirm the exact details once your itinerary is set. A deposit secures your dates, with the balance due before you travel.
For most trips, yes – we’re happy to split the balance into a few payments in the run-up to your departure. Just mention it when you’re booking and we’ll work out a schedule that suits you.
Yes, you’ll get a written confirmation with your full itinerary, accommodation details, and what’s included, so you have everything in one place well before you travel.
Cancellations & Changes
Plans can change — here’s how we handle cancellations, refunds, and rescheduling to keep your travel flexible.
Cancellation terms depend on how close to departure you are and what’s already been booked with camps and lodges on your behalf, since many of them have their own policies. We’ll always spell this out clearly before you pay a deposit, and we’d rather talk it through with you directly than bury it in fine print.
Often, yes, especially if you let us know with reasonable notice. Availability at your chosen camps will decide how much flexibility we have, but we’ll always try to move things around rather than start over.
Once a refund is agreed, we process our side promptly; the rest depends on your bank or card provider, which is typically the slower step. We’ll keep you posted rather than leave you guessing.
This is rare, but if it ever happens, you’ll get a full refund or the option to rebook at a later date, whichever works better for you.
Support & Assistance
Need help? Our team is here around the clock to assist you with any questions before, during, or after your journey.
Email is the fastest way to reach us, at info@plainsafaris.com, or use the contact form on this site. We read everything ourselves.
During your actual trip, yes – you’ll have a direct line to your guide and to us for anything urgent. Outside of that, we typically reply within a day.
Our team is most comfortable in English and Swahili, and we can often arrange additional language support for guided tours with enough advance notice – just let us know when you enquire.
We’ll email you directly with any changes or updates, and you’re always welcome to check in yourself if you haven’t heard from us in a while.
Let’s Talk About Your Destination
Didn’t find the answer you were looking for? Schedule a quick call with our support team, we’ll make sure every question is answered before your next journey begins.